It is also important for you to take steps to prepare and know how to stay connected with us before any possible weather or outages. You can manage your preferences and account alerts any time to make sure you are always informed about your service and account.

Stay in touch.

If your lights go out, we offer several ways for your to report your outage. Save these links and numbers now so they are quickly and easily accessible if you need them.

• Download our PECO mobile app to quickly report an outage from a mobile device. The app will also provide notifications as the outage status is updated.
• Utilize our two-way texting program for reporting an outage and receiving updates. By texting “ADDOUTAGE” to MYPECO (697326), you can enroll in the program, report outages and check the status of your outage through text. To use this service your mobile number must be registered with your account.
• Report an outage online, including on a smart phone or tablet, by providing the account or phone number.
• Use our interactive outage map to report an outage and for the most up-to-date outage information.
• Call us directly at 800-841-4141 to report an outage or natural gas emergency.
  • If you smell natural gas or see downed power lines, leave the area immediately and call 800-841-4141. Representatives are available 24 hours a day, 7 days a week.

Stay Safe.

Always stay away from damaged electrical equipment, especially downed power lines and tree limbs that may come into contact with power lines.

Don’t connect your generator directly to your home’s wiring. Never use a generator indoors or in an attached garage. Read and adhere to the manufacturer’s instructions for safe operation.